Anonymous
map-marker Naples, Florida

Customer awaareness

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I gave them one-star because there was no lower option. The company is horrible and unprofessional. I have commercial dumpsters with them at an apartment complex and they miss pickups weekly. The driver doesn't take the time to close the gates half the time. We pay a high premium for pick up and yet we have garbage spilled allover our enclosures on a weekly basis. I am fed up with their excuses from no help to broken down trucks to promised phone calls from supervisors that never come. We have moved on and I would suggest you do the same.
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Nascar A

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Verified Reviewer

Didn't pick up.

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Horrible company! I pay for garbage every week yet I only put my cans out for pickup every couple weeks when they're full. This weekend I had a get together at my house and they refused to pick up the extra bags! I called and they offered a collection site that was 30 miles away! All I can say is that from now on I will make sure the cans are full of something when they come! If you have the option I would highly recommend hiring a small company to remove your trash.
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Loss:
$40
Cons:
  • Will only pick up whatever garbage fits the can they supply

Preferred solution: My garbage picked up

User's recommendation: Hire someone else.

Chanie Jus

No pickup and then attitude

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Not reliable at all. They miss pickups frequently which usually leads to a week without a pickup. And when you call, they act like they are doing you a favor - and ultimately ignore your request. Then their logic is: we are picking up 2 weeks of garbage, so we haven't missed a pickup. Meanwhile, I'm stuffing my garbage can and since they said they'd pick up my garbage, I'm hauling my cans in and out every day (to keep the animals out). And just let me be late in a payment... It's frustrating knowing you have no recourse.
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Preferred solution: Price reduction

User's recommendation: Be ready for unreliability

Robin D Fra

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Verified Reviewer
| map-marker Schenectady, New York

Canceled service and they have failed to pick up the cans or issue my refund

canceled service and they have failed to pick up the cans or issue my refund. It has been six weeks. They do not answer the phones and do not respond to emails.
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Loss:
$60

Preferred solution: Full refund

antoinette m Giu

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Verified Reviewer
| map-marker Walden, New York

Try to schedule a bulk pickup

Call to schedule bulk pick up Ray R who I was speaking to was VERY condensednding over the phone, was not listening and going around what I was trying to explain. It was very frustrating and unprofessional. She should not be working in customer service. She refused to schedule my bulk pick up at the end of the call.
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Pros:
  • Never had an issue since i signed up in 2020 until now
Cons:
  • Representive gave me a hard time

Preferred solution: Let the company propose a solution

Patricia D Kmb

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

Pick up recepticals

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When will you pick up your recepticals? My account is closed. My development fines residents for leaving recepticals curb side for more than 3 days. Will you be paying the fines until you schedule a pick up? Please let me know an exact date not your general verbage of it can take up to two months 8608 Twin Lake Dr Kunkletown, PA 18058
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Loss:
$100
Pros:
  • For years and years good reliable service and truck personnel
Cons:
  • Sold out to gfl
  • Long wait times on phone
  • Bad attitude

Preferred solution: Pick up County Waste recepticals

User's recommendation: Sold out to GFL worst ever

Patricia M Oll

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Verified Reviewer
| map-marker Clover Hill, Virginia

To Pay my bill

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I am suppose to be on auto draft. I have set this up 3 times. The last 2 months nothing has been taken out of my account to pay for the bill. I have called a total of 13 times , stayed on line each time 40 min.+ . so I went online , set up an account . went to pay bill and it said I was not a customer. I just want to pay the damn bill. I will never recommend this company to anyone. What a screwed up bunch!!!
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Pros:
  • No pros
Cons:
  • Long wait times on phone

Preferred solution: Answer the damn phone if you want to be paid

User's recommendation: Never use this company

Patricia M Oll

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Verified Reviewer
| map-marker De Soto, Missouri

To Pay my bill

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!I am trying to pay my bill which was suppose to be auto draft and wasn't, even though I gave them my number 3 times. I have called over and over, stayed on the line over an hour each time and no one ever answered.I went on line to pay, created an account and they said I was not a customer. There is no other trash service in my area. What a screwed up company. Will never recommend them. Just want to pay the damn bill !!!
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User's recommendation: Never use this company

Patricia D Kmb

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Verified Reviewer
| map-marker Polk, Pennsylvania

Unresponsive

Sold out to GFL. No notification no change of receptacle name Never on time up to 3 day to 1 week later does not answer phones takes 2 months or more to pick up receptacle or more after canceling accounts.
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Loss:
$100
Pros:
  • For years and years good reliable service and truck personnel
Cons:
  • Sold out to gfl
  • Lack of service
  • Rudeness

Preferred solution: Cans picked up

User's recommendation: Do not use GFL

Jeanette C Itk

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Verified Reviewer
| map-marker Stroudsburg, Pennsylvania

My garbage needs to be picked up!!!

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My garbage is piled out on the street because I havent pick it up for three days I called two times and was told that they were coming to pick it up and they never did
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Loss:
$100

Preferred solution: Let the company propose a solution

User's recommendation: Don’t

Randolf B Mbu

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Verified Reviewer
| map-marker Lackawaxen, Pennsylvania

Bad service

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Missed pickups over several weeks. I have called them and they say they will pick up trash/recycle but no show DON'T USE THEM.
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Pros:
  • No pros
Cons:
  • Long wait times on phone
  • Bad attitude
  • Rudeness

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service terrible they lie about pick up time they just don't show up DO NOT USE THEM

Jeanette C Itk

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Verified Reviewer
| map-marker Stroudsburg, Pennsylvania

Three day delay pick up

Three day delay pick up ive called two times Each time I had to wait for half hour on hold They came and picked up my recycling never picked up my garbage The garbage now has been thrown across the street the bear got it Picked it all up only to have it knocked over again And now the flies are accumulating and we have nowhere to throw the rest of our garbage absolutely horrible disgrace of service!
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Loss:
$100
Pros:
  • No pros
Cons:
  • Lack of service

Preferred solution: Price reduction

User's recommendation: Avoid at all cost

Anonymous
map-marker Easton, Pennsylvania

Trash and recycle cans not removed from my property after treminating service from County Waste and Recycling/GFL Environmental.

I was unaware County Waste changed hands on April 1, 2022. I should have directed my letter to GFL Environmental. I contacted GFL via phone, and after a 29 minute wait time, I spoke to a very helpful representative. Hopefully the trash and recycle cans will be picked up between June 9-15. The operative word is HOPEFULLY.
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Anonymous
map-marker Montrose, Pennsylvania

They are usually a day late in pick ups.

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You put out trash and recyclables and expect them to pick it up that day, however they seldom do. And then you wait the whole next day hoping they show.
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User's recommendation: Select someone else

Anonymous
map-marker Troy, New York

Horrible customer service

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Horrible customer service while charging top dollar. They do not pickup reliably and when you report the missed pickup its always somehow the customers fault. I strongly urge you not to do business with these people.
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James M Tvg

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Verified Reviewer
| map-marker Dale, Virginia

No Reliable Recycling Service

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The recycling service is horrendous - for the past two weeks I've placed my recycling bin on the curb for pick-up but there it remains. I've called each day and I'm constantly told that someone will be there "today" for pick-up but it never happens. I've equally spoke with supervisors concerning this and cannot even get a courtesy call to say they won't be able to make it. I'm just so sick and tired of this!!! If only there were a better alternative!
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Preferred solution: Price reduction

User's recommendation: Stay away

About

Summary

County Waste And Recycling is one of the leading recycling businesses with its HQ in Clifton Park, New York. Since its foundation, County Waste And Recycling has been offering its quality services to close to 200 000 of home owners and businesses in a number of counties in New York and Massachusetts. Apart from industrial and residential garbage collection and recycling, commercial roll-offs, County Waste And Recycling operates a recycling station and transfer facility as a part of its core businesses. The green company deals in varied materials accepting for recycling plastic, used aerosols, brochures, paper egg cartons, paper bags as well shredded paper among other waste.

County Waste And Recycling reviews and complaints

County Waste And Recycling is ranked 16 out of 192 in Waste And Recycling Services category

Area Served

USA

Payment Methods

MasterCard

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